Online transaction authorisation issue

Incident Report for thinkmoney

Resolved

This incident has been resolved.
Posted Mar 08, 2026 - 12:49 UTC

Monitoring

We have implemented a fix for the issue that was preventing customers from approving online transactions in the app. Payment authorisation services are now operating as expected.
Posted Mar 08, 2026 - 10:41 UTC

Investigating

We are currently investigating an issue that is preventing customers from approving online transactions within the app. As a result, some users may be unable to complete payments at this time. Our team is actively working to identify the cause and restore normal service.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.
Posted Mar 08, 2026 - 10:23 UTC
This incident affected: Online Banking.