thinkmoney Status

All Systems Operational

Mobile App Operational

Online Banking Operational

Debit Cards Operational

Direct Debits Operational

Faster Payments Operational

Incoming Payments Operational

Contact Centre Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 13, 2026

No incidents reported today.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

Payments delay

Resolved - Issue is now resolved
Apr 9, 14:08 UTC

Update - We are continuing to work to fix this issue.
Apr 9, 10:14 UTC

Identified - The issue has been identified and we working to release any pending payments. Any payment send / received after 8:21am are unaffected by this issue.
Apr 9, 08:29 UTC

Investigating - We are currently investigating an issue where payments are taking longer than usual to reach your accounts.
Apr 9, 06:30 UTC

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

3DS Authentication Error

Resolved - This incident is now resolved.
Apr 1, 08:19 UTC

Monitoring - A fix has been implemented for the 3D Secure (3DS) authentication issue. We are monitoring the service to ensure stability.
Thank you for your patience
Apr 1, 07:37 UTC

Investigating - We are investigating an issue affecting 3D Secure (3DS) authentication. Some customers may experience failures or be unable to complete online transactions that require 3DS verification. Our teams are working with our payments provider to identify the cause and restore service. Further updates will be provided here.
Apr 1, 06:42 UTC

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.