All Systems Operational

Mobile App Operational
Online Banking Operational
Debit Cards Operational
Direct Debits Operational
Faster Payments Operational
Incoming Payments Operational
Contact Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 11, 2026

No incidents reported today.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
Service Update
Resolved - This incident has been resovled.
May 5, 09:59 UTC
Monitoring - Services have largely been restored, but customers may still experience some interruptions while systems are getting back on track.
May 2, 21:35 UTC
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026
Service Update
Resolved - This incident has been resolved.
May 2, 21:35 UTC
Monitoring - Services have largely been restored, but customers may still experience some interruptions while systems are getting back on track.
May 1, 16:20 UTC
May 1, 2026
Service Update
Resolved - This incident has been resolved.
May 1, 16:20 UTC
Monitoring - Services have largely been restored, but customers may still experience some interruptions while systems are getting back on track.
Apr 30, 16:18 UTC
Apr 30, 2026
Service Update
Resolved - This incident has been resolved.
Apr 30, 16:17 UTC
Update - Update -Services have largely been restored, but customers may still experience some interruptions while systems are getting back on track.

Monitoring - We are continuing to monitor performance closely and will share updates if anything changes
Apr 28, 08:01 UTC
Update - Services have largely been restored, but some customers may still experience occasional interruptions while systems fully stabilise.
We are continuing to monitor performance closely and will share updates if anything changes.
Apr 27, 19:39 UTC
Monitoring - Our payment processing partner has identified the cause of the issue affecting card transactions and has confirmed this is now resolved. We apologise for the disruption to your service and thank you for your patience.
Apr 27, 16:44 UTC
Identified - Our payment processing partner has identified the cause of the issue affecting card transactions and is actively working to resolve it. We apologise for the disruption to your service and will provide a further update as soon as there is a change in status.
Apr 27, 13:28 UTC
Investigating - We are aware that some customers are having an issue with using their card at the minute - we're really sorry if this is causing any disruption for you and we're working to sort it as soon as possible.
Apr 27, 10:44 UTC
Apr 29, 2026

No incidents reported.

Apr 28, 2026
Apr 27, 2026
Faster Payment Update
Resolved - This incident has been resolved.
Apr 27, 16:44 UTC
Monitoring - Faster Payments and card controls have now been restored and are working as normal.
We’re sorry for the disruption caused and thank you for bearing with us while we resolved the issue.
Apr 27, 07:23 UTC
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