All Systems Operational

Mobile App Operational
Online Banking Operational
Debit Cards Operational
Direct Debits Operational
Faster Payments Operational
Incoming Payments Operational
Contact Centre Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Overnight Maintenance Mar 22, 2026 02:00-06:00 UTC

From 2am to 6am on Sunday 22 March, all our services will be down for planned maintenance. This means that during this time, you won’t be able to use your card or access our app. Any payments coming into your account will be held in a queue and you won’t be able to make payments until the work is finished. We’re sorry for any inconvenience this may cause. Please visit https://www.thinkmoney.co.uk/planned-maintenance/ for more information.
Posted on Mar 13, 2026 - 16:34 UTC
Mar 15, 2026

No incidents reported today.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026

No incidents reported.

Mar 9, 2026

No incidents reported.

Mar 8, 2026
Online transaction authorisation issue
Resolved - This incident has been resolved.
Mar 8, 12:49 UTC
Monitoring - We have implemented a fix for the issue that was preventing customers from approving online transactions in the app. Payment authorisation services are now operating as expected.
Mar 8, 10:41 UTC
Investigating - We are currently investigating an issue that is preventing customers from approving online transactions within the app. As a result, some users may be unable to complete payments at this time. Our team is actively working to identify the cause and restore normal service.

We will provide further updates as soon as more information becomes available.

Thank you for your patience and understanding.
Mar 8, 10:23 UTC
Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

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